Unified operations layer
Consolidate tickets, workflow context, knowledge, and systems of record into one shared workspace for every team.
AI-powered service operations
Next-level workflow automation for customer service and after-sales teams.
Techturbine connects your support stack, orchestrates every workflow, and keeps humans in the loop when judgment matters most.
70%
support operations automated in pilot deployments
55%
reduction in resolution time across supported workflows
The operations gap
Support teams are buried in coordination instead of resolution.
Complex customer requests often move across tickets, spreadsheets, back-office teams, Slack or Teams threads, and ERP systems. Techturbine turns those handoffs into guided, visible, AI-assisted workflows.
Platform
One connected workspace for every service lifecycle.
Built for teams that need structure, speed, and visibility across front-office and back-office operations.
AI orchestration and agents
Guide agents with real-time recommendations, next steps, suggested replies, and smart escalation paths.
Automated workflows
Build repeatable processes that coordinate teams, systems, and customer updates without losing human oversight.
50%+
agent time often lost to searching, note-taking, and wrap-up work
77%
complex interactions can require multiple systems or parties
5-20
employee service teams are a strong initial fit
Outcomes
Automate the repetitive work. Preserve the human moments.
Techturbine helps customer experience teams reduce first-response time, accelerate resolution, and proactively surface issues before customers need to chase them.
See the operating modelWorkflow
From ticket to resolution, every step is visible.
Capture
Connect Zendesk, Freshdesk, Gorgias, email, chat, CRM, ERP, and internal tools.
Understand
Classify intent, retrieve context, and identify the right workflow automatically.
Coordinate
Route tasks across service, finance, logistics, vendors, and back-office teams.
Resolve
Trigger updates, keep customers informed, and learn from every completed case.
Team
Led with deep AI and engineering experience.
Deep Thakkar
CTO
Senior software engineering leader with global team experience, AI/ML depth, and repeated technical cofounder experience.Get started
Bring structure, intelligence, and speed to service operations.
Use Techturbine to connect support workflows end to end and give agents the context they need before issues pile up.